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Workforce Administrator in Johnson City, TN at ACT

Date Posted: 11/18/2018

Job Snapshot

Job Description


WORKFORCE ADMINISTRATOR


SUMMARY:

Responsible for generating and analyzing reports and scheduling offline activities in an effort to help the call center reach service level goals by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in 'other related duties as assigned':

•         Maintain a team roster/headcount report.

•         Maintain a seating availability report.

•         Track absenteeism, time-off, request forms, and deviations.

•         Generate reports to show individual attendance.

•         Communicate schedules, reports, and issues in a timely and accurate manner.

•         Complete special projects in a timely and accurate manner to meet company project goals.

•         Provides feedback to Site Director, Managers and Supervisors of Operations.

•         Other duties as assigned

Schedules: 

This position will require flexibility in scheduling from 6:00 am  to 9:00 pm including weekends.

 

Those interested please apply at www.acttoday.com or go to the Recruiting Office.  

WORKFORCE ADMINISTRATOR


SUMMARY:

Responsible for generating and analyzing reports and scheduling offline activities in an effort to help the call center reach service level goals by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in 'other related duties as assigned':

•         Maintain a team roster/headcount report.

•         Maintain a seating availability report.

•         Track absenteeism, time-off, request forms, and deviations.

•         Generate reports to show individual attendance.

•         Communicate schedules, reports, and issues in a timely and accurate manner.

•         Complete special projects in a timely and accurate manner to meet company project goals.

•         Provides feedback to Site Director, Managers and Supervisors of Operations.

•         Other duties as assigned

Schedules: 

This position will require flexibility in scheduling from 6:00 am  to 9:00 pm including weekends.


Those interested please apply at www.acttoday.com or go to the Recruiting Office.  

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