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Help Desk Technician in Johnson City, TN at ACT

Date Posted: 12/10/2018

Job Snapshot

Job Description

IT Help Desk Technician

Advanced Call Center Technologies, LLC is seeking an IT Help Desk Technician to join our team. Do you love helping others and resolving technical challenges? If so, apply today!

We offer our employees:

  • Opportunities to advance within, 93% of our leaders were promoted from within.
  • Full Time Schedule: Monday to Friday 8:00am – 5:00pm
  • Fantastic Supervisors and a Positive environment
  • Affordable benefits for you, your spouse, and/or children after 90 days
  • Paid time off and paid holidays after 90 days

Job Duties:

  • Monitor VRU's and IVR's on an hourly basis
  • Update remote users with corporate antivirus software and any other software updates when applicable
  • Create, troubleshoot and resolve work orders
  • Troubleshoot user issues
  • Monitor Track IT ticketing system
  • Answer Help Desk line
  • Follow up on work orders with requestors
  • Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
  • Check resolutions on closed work orders daily
  • Produce weekly reports as needed
  • Update critical documentation in a timely manner
  • Administer VPN dual authentication tool

Required education:

  • Some college or technical school education

Required experience:

  • Prior Help Desk or IT experience

Qualifications and Experience:

  • Strong verbal and written communication skills are required
  • Strong troubleshooting skills
  • Must be detail oriented, well organized and self-motivated
  • Ability to work with all levels of management
  • Must be able to effectively work independently and in team environments.
  • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
  • Advanced skills in Microsoft Office
  • Active Directory
  • Outlook
  • Familiar with Windows 7 and 8 environments.

Join our Talent Network today by texting ACTTODAY to 51893


ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.


~CB