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Finanical Supervisor in Logan, UT at ACT

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Logan, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Help existing customers resolve issues with their mortgage accounts, take payments, answer questions, provide accurate and complete information.

Position Summary
Account Service Agents receive inbound calls from consumers for assistance with billing inquiries, payments, credits, and payment collections. These Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and quality goals. Agents use their excellent communication and interpersonal skills with every contact to provide world-class customer service.

Essential Duties and Responsibilities  •

  • Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. •
  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. •
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. • Multi tasks to document while speaking with the consumer. • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Meets clients’ specific quality standards. • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. •
  • Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. •
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Minimum Qualifications
Education: High School diploma or GED.
Must be able to successfully pass criminal background check

Must have open availability Monday - Friday

Reliable transportation

Clear and concise verbal communication skill
Ability to build rapport over the telephone
Data entry and basic computer skills



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