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Call Center Trainer/Certified Teacher in Montego Bay at ACT

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Montego Bay
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    1/19/2019

Job Description

  • Facilitate interactive classroom training by presenting job-specific, company-specific, and generic programs
  • Prepare staff to support customers and explain products/services
  • Assist with creating and updating of courses and administering examinations within the Company
  • Design and expand training and development programs based on both the organization’s and the individual's needs
  • Identify training and development needs within the Company through job analysis, appraisal schemes and regular consultation with Operations and human resources department
  • Monitor and review the progress of trainees through questionnaires and discussions with Operations
  • Report on the progress of assigned projects to the Head of Training and Operations
  • Provide timely feedback to the necessary departments regarding training results
  • Have an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
  • Ensure that statutory training requirements are met

  • Minimum 3 years of experience in a similar role with at least 2 years of experience in Training & Quality within a call center environment
  • Tertiary Education (Bachelor’s Degree Preferred) with majors in Psychology, Communications or Education
  • Customer sales and service training experience
  • Excellent written and verbal communication skills
  • Self-development skills
  • Strong organizational and multitasking skills
  • Solid presentation experience using flexible delivery methods is preferred
  • Knowledge of Microsoft Office and ACD reports (MS Excel, PowerPoint, Word, Visio)
  • Must be 18 years and older
  • Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)